You will be responsible for helping customers by providing product and service information, processing website orders and resolving customer related issues.We are seeking a Customer Relations Associate to join our team! If you are an energetic, friendly person with solid computer skills, outstanding customer service, and comfort using the telephone, this could be the right fit for you. You will be responsible for helping customers by providing product and service information, processing website orders and resolving customer related issues. This is a part-time role that can potentially evolve into a full-time position. The hours needed would be 9am-2pm M-F.Business Computer Skills is a computer training service provider that focuses on Microsoft Office, Adobe and Technical Skills courses. We run training classes across the United States, and have been in business over 10 years. You can view our site at http://www.businesscomputerskills.comPreferred candidates will have some experience in education related work and/or customer service responsibilities. Send your resume, cover letter and any references in .doc or .pdf format.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product issues and concernsDocument and update customer records based on interactionsDevelop and maintain a knowledge base of the evolving products and servicesQualifications:Previous experience in customer service, sales, or other related fieldsOutlook and Excel proficiencyExperience with Social Media campaigns a definite plusAbility to build rapport with clientsAbility to prioritize and multitaskPositive and professional demeanorExcellent written and verbal communication skills
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