Expectation for all Associates: Supports the company's mission, vision, and values by exhibiting the following traits: Trust, Respect, Accountability, Innovation, Teamwork, and Servant Spirit. These TRAITS provide a reference for CSA Associates to continually return to as a guide for decision making and a unifying standard for setting priorities and taking action.Position Summary: This field position is responsible for testing, calibration, verification, preventative maintenance, installation, and repair services on analytical laboratory instrumentation, medical analysis testing devices, kiosk equipment, power three phase high-voltage UPS and distribution equipment, and/or other CSA and/or client equipment.Duties and Responsibilities: Provides on-site preventative maintenance, repairs, performance verifications, calibrations, and software/hardware upgrades on CSA supported equipment.Establishes and maintains close communication with assigned customers to ensure maximum operational visibility.Responsible for customer satisfaction pertaining to services provided.Responsible for following quality practices specified by CSA and product vendors.Manages assigned work orders and document all facets of the work product in CSA’s Computerized Maintenance Management System (CMMS).Provides accurate and timely reporting of service status and escalations pertaining to services.Maintains a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment.Controls and maintains all CSA assets, including tools, parts, and test equipment needed to preform work tasks.Promotes teamwork and cooperation between CSA associates and partner staff.Works regularly with the appropriate dispatcher for work assignments.Maintains a safe work environment, follows safety instructions/training, and utilizes appropriate safety equipment.Follows client quality requirements pertaining to services provided.Supports and applies appropriate quality system processes.Supervisory Responsibilities May Include: NoneQualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Analytical: Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures.Relies on instructions and pre-established guidelines to perform the functions of the job.Technical skills: Limited field service experience within any one of the CSA divisions.Oral/Written communication: Excellent verbal and written communication skills.Interpersonal skills: Effective communication that results in positive internal/external relationships.Planning/organizing: Associate is able to prioritize and plan activities and uses time efficiently.Has knowledge of commonly-used concepts, practices, and procedures as a field service engineer for any one, or more, divisions.Works independently with some direct supervision. Education and Experience:Associates with 0 – 2 years’ experience and/or trade/associate education Physical Demands and Work Environment:The physical demands and work environment described below represent the activities and surroundings of the positions.Extensive periods of sitting at a computer terminal documenting servicesExtensive periods of standing and walking while performing services.Frequent bending, squatting and stair climbing.Use of both hands without restriction and manipulate small hand tools.Ability to lift up to 40 pounds without assistance Special Working ConditionsAvailable for overtime, on-call, stand-by and after-hours responsibility.Must be available to travel as needed to support clients including up to 10% international travel. Essential Functions:All duties, responsibilities and special working conditions listed above are essential functions of this position unless specifically designated as non-essential (NE). The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. CSA retains the right to change or assign other duties to this position.
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