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Responsible for providing engineering support to customers and internal organization. Additional responsibilities include product and service development as well as marketing and sales activities.
Communicates between US and Headquarters in Japan on a regular basis.
Work on catalog and website projects containing creation of catalog pages, technical specifications, pricing tables, dimensional tables, extensive translation and proofreading.
Ensure compliance to quality and work with the customer service and procurement on quality claims.
Meet or talk with customers in regards to quality claims.
Work with suppliers on corrective actions for nonconforming products.
Work with customers on establishing the required specifications for potential new product.
When developing new product, work with suppliers on manufacturing requirements, packaging, pricing, delivery, workflow, and first article inspection when needed.
Assist Procurement department in other vendor maintenance and research.
Help with maintaining and development of company website.
Work with CAD suppliers and solve quality issues with CAD data
On occasions help verify the new CAD data created by CAD vendor.
Work on special quotations for customers requiring components outside the catalog specifications.
Review quote requests and decide manufacturing feasibility as well as prepare and submit requests.
Help customers expedite manufacturing in special cases.
Answer customer phone calls/emails regarding technical support, orders, and quotes for products, services, and websites.
Work with customers and create cross references for products.
Provide help to the sales personnel regarding technical issues, customer support, and promotional activities.
Visit, support, and promote to help maintain and grow accounts.
Present products and services at Lunch and Learns and help with technical aspects.
Sometimes may be a part of periodical inventory process at warehouses (QCT centers).
Occasionally perform quality inspections on returned or stock items.
Help proofread or create technical/marketing materials, brochures, emails, and web content.
Internal Training – Create and present training material to Sales, Customer Service, Inside Sales and other internal groups.
Writing Articles and Blogs about the company that can be published are always encouraged.
Create presentation materials and present for Customer Visits, Trade Shows, Seminars, and Webinars.
May be involved in Tariff code setting for new and existing products
Required to create technical entries to Engineering Blogs on website and third parties.
Travel 1-4 days average per month.
Other duties like product, customer search, inspection, quoting as requested by Manager.
Perform in depth market research for products, customers, services, pricing, material trends, and other market information.
Manage multiple projects and assignments individually or as a project leader.
Initiate, design, and execute improvements to products, services, or promotional activities.
Bachelor’s Degree in Mechanical, Robotics, Automation, or Industrial Engineering.
1 to 5 years of design and/or business development experience.
Familiarity with Automation or Assembly equipment and industry.
Excellent verbal/written communication skills in English.
Knowledge of manufacturing processes and equipment.
Knowledge of either Solidworks or other 3D programs
Excellent knowledge of Excel, Word, Outlook, Access and PowerPoint
Great problem solving skills, initiative, creativity, and desire to grow business.
Highly motivated, driven, responsible, possess leadership, and results oriented.
Please apply online at www.chaseprofessionals.com and one of our Professional Recruiter's will contact you shortly.
CHASE Professionals participates in Everify and is an Equal Opportunity Employer with a drug-free workplace. All positions require a National criminal background check and a pre-employment drug screen