Bilingual Speaking Call Center Assistant Manager, Quality Assurance (Northbrook)

  • Address:Northbrook, IL 60062 (map)
  • Date Posted:08/26/16
  • Job Type:Full-time
  • Description:
  • USA Vein Clinics is a leading national medical services provider specializing in the treatment of venous insufficiency. Headquartered in Northbrook, IL, our 42 treatment centers comprise the nation’s only coast-to-coast phlebology practice. Our award-winning medical staff, including cardiovascular surgeons, interventional radiologists and cardiologists, provide state-of-the-art patient care using innovative technology. We provide a challenging and dynamic work environment, many opportunities for advancement, and competitive compensation and benefits. Consider joining our fast-growing team to take your career to the next level!Quality Responsibilities:Promote quality achievement and performance improvement throughout the Call Center.Coordinating staff of different disciplines and driving the group to plan, formulate, and agree on comprehensive quality procedures.Setting Quality Assurance compliance objectives and ensuring that targets are achieved.Monitoring performance by gathering relevant data and producing statistical reports. Qualifications:2+ years’ experience in Quality Assurance. · 2 + previous experience working ACD systems including, registration and appointment scheduling systems is preferred.High level experience in Microsoft Office Suite.Experience in Quality Management Systems.Experience within quality system audits.Six sigma is preferred.Ability to achieve performance success in a fast paced challenging work environment. 
Ad ID: 45763006
  • Posted by: Ad Partner | View all ads
  • Profile: Active since 08/2016
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