Bring your track record of success managing warehouse business operations to a growing client!Reporting to the Director of Contract Logistics, this incumbent will oversee warehouse and order fulfillment operations as the overall business manager and main customer contact. Responsibilities include managing expectations within customer service level agreements (SLA), directing work activities to ensure adherence to operational objectives and KPIs, and monitoring quality assurance systems to meet company goals for product and service quality. This Manager will support a team that should be known for exceptional efficiency and quality control, and s/he will record and analyze customer metrics (e.g. productivity, cost, response time, material movement, safety, etc.) using Excel and other software.Scope: Fast-paced service provider of distribution and warehousing operations in a 260k sq ft area of a leased client facility. New client startup! Supervises 1 direct report and 20+ associates (indirect) across a 2-Shift, 5-6 day work week. Warehouse management typically requires 50+ hours/week.Guiding Principles: We aim to delight our customers while operating safely with engaged employees . POSITION GOALS / OBJECTIVES:Delight our customers by using your leadership skills to improve operations and metrics, and manage a culture change to move your team toward a customer-oriented attitude.Ensure quality and safety expectations are met through regular observation of and communication with direct reports; encourage responsible behaviorSelect, engage, and develop top talent ; motivate and hold staff accountable to targetsSELECT RESPONSIBILITIES:Business Operations Management : Oversee all operations within SLA scope. Manage facility and actively participate in planning and implementation of business processes at budgeted levels.Schedule and conduct shift meetings to communicate operations objectivesMake adjustments during shift to allow for the best response time for the customerManage manpower utilization, planning, and implementationManage and maintain G&D property with the help of internal and external resourcesCustomer Management : Partner with client to ensure operational metrics are met. Communicate and interact daily with customers; escalate complex customer issues / requests / improvement efforts to manager.Personnel : Select and train staff that embody G&D’s core values, and drive accountability for performance. Complete administrative duties related to staff management (e.g. new hire performance reviews) with aid of HR. Maintain positive employee relations and morale by establishing a work environment that is fair, open, honest, and objective.Safety : Encourage, monitor, and maintain a safe work environment; document and address issues.Financial Management : Analyze and monitor financial responsibilities including ongoing management of P&L. Ensure budgeted levels of volume and profitability are met while operating at the most efficient levels possible. Contribution margins are a key performance indicator metric.Cost Control : Operate sensibly and within budget; use resources at hand. Monitor controllable costs; escalate cost, revenue, and rate issues to Operations Manager.Reporting : Monitor, document, and maintain relevant operational metrics using Excel.Continuous Improvement : Initiate and drive continuous improvement efforts.QUALIFICATIONS:RequiredBachelor’s Degree in a related field from an accredited four-year college or university preferred, or equivalent experience backed by a track record of success and continuing education7-10+ years of Supply Chain Operations & Material Flow experience5 -7+ years of experience supervising warehouse / logistics personnel in an OSHA regulated environment with a heavy emphasis on SafetyMust have a track record of success with operations of comparable scale/scopeAccomplished Supply Chain / Logistics Best Practices champion with working knowledge of Materials Management, Lean and Six Sigma techniques, value stream mapping, standard work/process engineering, cross-functional deployment maps, and key performance indicator scorecardsMust have a track record of success solving a variety of operations issues with speed and safetyAbility to think proactively and strategically with/for customer to provide best possible serviceExcels in changing environments; adapts quickly to understand customers’ needs and businessData-driven : forecasts spikes and finds trends and potential issues using data and metricsExcellent customer service skills; ability to communicate clearly orally and in written formlevels (associates to executives) both internally and externallyProficient at writing processes and managing a moderate administrative workloadAbility to multi-task and prioritize with attention to detail in a fast-paced environment is criticalAbility to produce client reports and presentations with proficiency in Excel , PowerPoint, and Word is essential; demonstrated success presenting to all levels of internal personnel and external clientsPreferredAgricultural and/or Heavy machinery and/or 3PL industry experience desired3-5+ years of Client Relationship and/or Account Management experienceExperience in a World Class environment serving Fortune 500 customersExperience in a value-added environment (kitting, subassembly, repacking, etc.)Experience managing a large # of SKUs in various stages (parts, WIP, finished goods)Master’s Degree or PMP, APICS, Lean, and/or Six Sigma certifications (for growth candidates)Ability, and willingness to relocate to Round Lake, MNThe ideal candidate will have a track record of success coordinating top-performing teams and delivering outstanding results while operating within budget and SLA scope. He or she will be able to meet challenges and satisfy demanding customers with confidence and resourcefulness and will be extremely motivated to succeed – high energy and a strong sense of urgency and drive are essential for success in this role. This Manager must be excited to interact with and mentor his/her team members often. A strong focus on Safety and Quality are required, and a thirst for continuous improvement is ideal.LEADERSHIP COMPETENCIES:Talent SelectionPlanning & OrganizingCommunicationMotivating Staff / OthersDelegation / EmpowermentEnsuring Organizational EffectivenessEvaluating Performance / Goal SettingEmployee DevelopmentStrategic & Independent ThinkingDecision MakingConflict ManagementPERSONAL COMPETENCIES:Customer FocusAccountabilityIntegrityExcellenceTenacityEnergy / PassionInitiativeResourcefulness / AdaptabilityTeamwork / CooperationPragmatismLeading EdgeLocation : Round Lake, MN - This position is ELIGIBLE for relocation reimbursement.Travel : <20% (mostly local day trips)Schedule : 1 st shift (10+ hours/day)Facility Schedule: 1st Shift 05:30-14:00; 2nd shift 15:00-23:30
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