Seeking a Customer/Sales Liaison to join our fabulous team! A+ personality required! SummaryProvide ideal customer service by communicating with customers and/or sales staff by following through on every aspect of the order. Ideal customer service is performed by completing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Receives customer orders, coordinates all purchase order details, enters orders into the database and prepares orders for shipment. Answer all incoming calls. Answers all inquiries such as tracking, pricing, C of A's, shipments, credits, scheduling, cancellation, adjustments, quotes, warehousing and any other information pertaining to orders, in addition to collecting bill of ladings to create invoices and any of the above aforementioned paperwork. Processes orders and acts as backup to offsite locations as a daily function. Works with assigned Sales person(s) to help analyze customer sales reports in an ongoing basis, to recognize buying patterns by product as requested. Maintains contracts (inputs into database, and works with Product Managers and Sales person to manage release dates for products). Submits Sample Requests from Sales Staff or Customer. Secures freight rates and sets up carriers with customers. Support sales with new customer leads. Assists assigned Sales person to help satisfy customer's needs as deemed necessary. Additional duties as deemed necessary by the Customer Service Manager. Supervisory ResponsibilitiesThis position will have no supervisory responsibilities. QualificationsPersonality plus is a must!!! In addition to being a problem solver, who is detail oriented with good communication skills and a positive attitude, candidate must enjoy challenges. Education and/or experienceQualified candidates will have a high school diploma and experience in an office setting with 2-3 years proven success as a customer service representative. Safety ResponsibilitiesIt is the responsibility of each employee to comply with occupational safety and health standards issued under OSHA and to follow all rules, regulations, and procedures established by the Company to ensure that their actions do not impact the health and safety of themselves or others.
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