Our eCommerce Web Operations business is rapidly expanding and we are HIGHLY MOTIVATED to hire FULL TIME Customer Service Representatives who have what it takes to be a part of this growing business.Open availability M-F 9am-6pm; occasional Sundays10am-6pm.This position would begin at entry level with potential for qualified candidates advancing to Lead and/or Supervisor status.Required:Experience working with at least one eCommerce platform with an advanced understanding of eCommerce operations as a whole. - Amazon and eBay selling policies, messaging systems, order creation, claims, and disputes. Rakuten, 11 Main and other marketplace familiarity is a plus.Ability to effectively communicating with customers through email, LiveChat, and over the phone with an articulate and professional presentation while working in a busy warehouse environment.Knowledge of Shipworks, UPS Worldship; UPS Mail Innovations/Surepost, FedEx Ship Manager, or ability to quickly learn and access customer information through these programs. - Excellent analytical and math skills.Proficient in Data Entry and spreadsheet (Excel/Google Doc) use, and/or very quick to learn these applications and any new software. - Familiarity with warehouse inventory management system(s).Ability to speak with customers, both in positive and negative experience. Patience is a must!Open availability, including weekends.Highly Recommended Skills:Knowledge of online payment processing system(s), including understanding AVS codes, using a virtual terminal, and detecting fraud manually in all incoming orders through multiple channels.Experience with launching new eCommerce extensions and troubleshooting cart issues. - Familiarity with fashion product lines, sizing, and other valuable product knowledge to assist customers with the ordering process.Recognizing ways to "think outside the box" for solutions to improve web site and operational functionality. - Stock response creation, and updating those responses correctly and with a friendly and helpful manner.
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