Cherry Logistics a leading provider of high quality, dependable, commercial facility maintenance services is looking for Operations Specialists to work first shift. This, office-based positions, will be part of our Operations Dispatch Team and provide support for current and potential customer requests. Applicants must be willing to work 40 or more hours per week and be available on both weekdays and weekends. JOB DUTIES & RESPONSIBILITIES· Field incoming calls from customers or vendors and route to appropriate parties.· Take ownership of customer requests for service or repairs. Communicate work order status as issue progresses to resolution and update customer as needed.· Dispatch appropriate Contractor/Technician based on skill nature/urgency of service request.· Communicate with perspective Contractors/Technicians regarding location of the customer request and provide a general idea/description of problem and work to be performed.· Research and prequalify perspective vendor partners.· Measure of prospective client sites for landscaping and snow removal.· Other office based projects as assigned by management. JOB QUALIFICATIONS AND REQUIREMENTS: · Advanced knowledge of Microsoft Applications: Outlook, Word, and Excel· Accurate keyboard skills· Proficient in use of email and internet.· Superior interpersonal skills, ability to work well with others· Excellent oral and written communication skills· Detail oriented· Superior organizational skills· Intrinsic sense of urgency· Ability and desire to see tasks through to completion· Professional, service-minded attitude and demeanor· Ability to manage multiple projects and properly prioritize workload· Ability to assist fellow associates when needed· High School Diploma or GED (minimum); Some college preferred.NOTE: This job description covers the major purpose and major responsibilities (functions) of the job. It is not intended to give all details or a step-by-step account of the way each task is to be performed. Associates may receive other job-related duties requested by their supervisor. All requirements are subject to possible modification to provide reasonable accommodations to qualified individuals with disabilities.
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