The Customer Service Representative provides outstanding phone support to our outside sales force and our customers with a smile and a sense of urgency. Responsibilities include: responding quickly and efficiently to supplier requests, assisting with returns, routing inbound calls, high-volume order entry and answering general process, order status, and tracking questions. This position requires excellent communication, attention to detail and analytical skills. The ideal candidate is comfortable with heavy data entry and working in a fast paced environment. We are looking for a proactive, self-motivated, and task-oriented individual who is able to work independently with minimal oversight. We want a flexible and creative thinker, who along with successfully managing their administrative workload, will contribute to the customer service department by demonstrating leadership and finding ways to improve and streamline our processes.Principal duties and tasks: Receive and respond to a high volume of inbound phone calls from customers as well as sales representatives Process and enter a high volume of purchase orders from customers into the Windows based database Process and issue a high volume of price quotations to customers Analyze and troubleshoot customer issues via phone or email Route technical support calls to the appropriate product specialist or technical group Participate in goal projects while maintaining daily workloadQualifications: Degree required 1-5 Years of relevant business to business customer service experience High degree of attention to details Ability to organize and prioritize tasks, activities, and projects for timely completion Analytical and problem solving skills. Ability to identify complex problems, evaluate options based on the information supplied anddetermine appropriate solutions Must be flexible and accommodating Communication Skills- communicate complex ideas and solutions in a simplified fashion Ability to establish and maintain pleasant interpersonal relationships primarily over the phoneand emails Moderate proficiency with Excel, Microsoft Office, and Outlook Ability to type at 50 WPM 4 year degree required Relevant non-retail (B to B) customer service experience Strong Admin Background, project management experience/skills Successful candidates sometimes have banking backgrounds, legal services background, Leadership potential –ANY leadership experience is fineTraits in a Candidate: Detail oriented – accuracy is very important! Would be ok with someone more mid-level if the right fit Heavy data entry-doing twice as much as in the market-strong analytical, high sense of urgencyand abstract reasoning VERY fast paced, lots of prioritization, need to be able to do it with minimal oversight PROACTIVE, somebody capable of self-motivation, can stay on task-goal oriented, positive highenergy, fast learner, computer skills, multi-tasker Looking to streamline/automate customer service process Looking for someone to both do the day to day processing, someone who can demonstrateleadership-look at our process and transform the process in order to make it more efficient-professional as an organization analytical NO RETAIL-CUSTOMER SERVICE IS RELEVANT-high on abstract reasoning, high urgency, high on accommodation, high empathy, high flexibility, high thoroughness Organized, proactive, aggressive, problem solver
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