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Sr. Customer Support Assistant (Lincolnshire)

  • Address:Lincolnshire, IL 60069 (map)
  • Date Posted:04/30/13
  • Job Type:Contract
  • Description:

  • Position Details:

    Job Title : Sr. Customer Support Assistant
    Duration : 6+ months (Possibility of Extension)
    Location : 405 Barclay Blvd,Lincolnshire,IL,60069

    Basic Purpose:
    • Assists in processing orders, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction.
    • Requires a high school diploma or equivalent and 4-6 years of experience in the field or in a related area.
    • Achieves and maintains rapport with customers and works to give them the best possible service.
    • Receives telephone/e-mail/fax requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers.
    • Uses SAP to retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders
    • Maintain good relationships with other departments to enhance the customer experience.
    • Proactively provide alternative solutions and use problem solving tools to meet customer requests.
    • Continually expanding knowledge base on current and new products and operations.
    • Participates in a culture of continuous improvement; HOS/Teams/Lean/Standard Work Use CRM tool to manage and document customer data and documentation Actively support the role of RSM/NSM to provide the positive customer experience and deliver the common objectives.
    • Follow standard work and policies to ensure a continues high/efficient level of customer service Maintain and update customer communications and records in CRM Active role in individual development and career growth
Ad ID: 19526959
    • Posted by: Unregistered user | View all ads
    • Active since 02/2011
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