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The responsibilities of a Customer Service Representative include, but not limited to, the following:
•Answer complex customer inquiries within an inbound Call Center environment
•Maintain 80% availability to answer inbound telephone calls daily
•Answer complex customer inquiries concerning all aspects of servicing
•Task each department with the appropriate research requests or inquiries that cannot be handled by telephone
•Present a positive and professional demeanor at all times
•Serve in a public relations capacity when dealing with both internal and external customers
•Communicate and support total quality initiatives throughout the organization
•Represent clients by using their organization name correctly while interacting with their customer base
•Maintain knowledge base of current practices, procedures, and policies for each department within servicing
•Document all customer contact on both SER1 notes and the call work code system
•Explore ideas for improved workflow and automation enhancements
•Mentor new call center associates
Qualified candidates must possess the following:
•High school diploma/GED+ 2 years of related work experience
•2+ years of call center experience or retail customer Service
•Familiarity with LPS helpful.
•Ability to work independently with a commitment to detail, quality, and continuous improvements.
•Strong communication skills, time management skills, and organizational talents.
CHASE Professionals participates in Everify and is an Equal Opportunity Employer with a drug-free workplace. All positions require a National criminal background check and a pre-employment drug screen.
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