Summary The Principal Solution Consultant position is a professional and self-directed role that requires a person to have the ability to function well in a distributed field sales organization. This person will build effective relationships with the Solutions Consultant team, sales and sales management, customers, partners and other internal contacts and organizations throughout the company.ResponsibilitiesIn this role, the primary responsibilities will include (but are not limited to):-Will provide leadership within the immediate Solutions Consultant team -Facilitate sales with an emphasis on the technical aspect and have a comprehensive understanding of the overall customer's objectives-This person is a professional, self-motivated individual who has the ability to function well in a distributed field sales organization-Responsible for supporting the sale of Genesys software, maintenance and services and working with various Sales teams -Heavy travel is expected-WIll determine customer needs and developing creative vision to resolve their challenges-This person will demonstrate Genesys solutions and maintain proficiency in all areas of the Genesys portfolio-Will respond to customer RFI/RFPs and develop written communications that address customer requests-Must remain current with industry trends and competitive knowledgeQualifications/Skills Required and Preferred-Bachelor's Degree in Business Information Systems, Computer Science, Communications or related field or equivalent work experience required-Should have 3-5 years in a solution engineering/ technical services/sales position -Contact Center software industry is preferred -Must possess strong presentation and writing skills -Must possess excellent time management skillsPrefer to have experience in several of the following technologies and disciplines:-Broad knowledge of contact center technologies, automatic call distribution, interactive voice response, and workforce management-Cloud Contact Center, SaaS, VoIP, SIP, IVR-Customer Relationship Management (CRM)-Reporting and Business Analytics-Call Recording and Quality Management-Omni-Channel (digital) and Social Media-Workflow management systems and/or back office productivityGenesys is the world's leading provider of customer service and contact software - with more than 4,700 customers in 120 countries. Drawing on its more than 20 years of customer service innovation and experience, Genesys is uniquely positioned to help companies bring their people, insights and customer channels together to effectively drive today's customer conversation. Genesys software directs more than 100 million interactions every day, maximizing the value of customer engagement and differentiating the experience by driving personalization and multi-channel customer service - and extending customer service across the enterprise to optimize processes and the performance of customer-facing employees. Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics.
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