Guest Relations Manager (Glen Ellyn)

  • Address:Glen Ellyn, IL 60137 (map)
  • Date Posted:08/25/16
  • Job Type:Full-time
  • Description:
  • At Crowne Plaza Hotels & Resorts our goal is to make business travel work. That’s where you come in. When you’re part of the Crowne Plaza Hotels & Resorts brand you’re more than just a job title.At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.The Crowne Plaza Glen Ellyn is located off I-355 In Glen Ellyn Illinois. It’s a newly renovated Crowne Plaza, an ideal hotel for both business and leisure travelers. We are looking for a Guest Relations Manager to join our outstanding and professional team.Job Description:-Responsible for Guest Service Attendants. Track guest satisfaction surveys and maximize usage of the guest response tracking system to effectively motivate, coach and develop property associates. Consistently motivate and educate to improve upon guest satisfaction and feedback to meet and exceed brand standards.-Interact positively with guests. Solicit feedback on stay. Take action to resolve problems to maintain a high level of customer satisfaction and quality. Anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.-Ensure compliance of guest service attendants regarding standard operating procedures and policies. Assist in the consistent improvement of and accuracy and quality of services.-Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. Work with sales team to insure maximization of department revenues.-Assist the General Manager in day to day operations -Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.-Daily communication with staff, both verbally and in writing as necessary to provide clear direction. Communicate anticipated business demands daily with each associate (arrivals, departures, group functions, etc), ensuring that all pertinent information is documented by staff for each shift daily in communication log book.-Pre-Con / Post Con / Staff Meetings: Participate in pre-con / post-con meetings as required. Attend daily/weekly/monthly staff meetings.-Attendance: Regular attendance in conformance with the standards is essential to the successful performance of this position. -Work desk shifts -Perform any other job related duties as assigned.Requirements:Experience, Skills and Knowledge-Hospitality degree preferred or equivalent work experience.-Ability to motivate staff and maintain a cohesive team. Ability to ascertain staff training needs and provide such training. Must be willing to "pitch-in" and help co-workers as necessary.-Manage multiple tasks at all times and have excellent organizational skills.-Ability to manage/enforce hotel's standards, policies and procedures with Guest Service Attendant staff.-Maintain a professional appearance and manner at all times.-Able to handle cash and credit transactions.
Ad ID: 45758378
  • Posted by: Ad Partner | View all ads
  • Profile: Active since 08/2016
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