Desktop / Field Tech * CCI0720

Desktop / Field Tech * CCI0720 (Chicago)

Address:Chicago, IL 60606 (map)
Date Posted:04/03/13
Job Type:Full-time
Description:
This is a temp-to-perm position starting immediately at a major downtown Chicago Corporation

Field Service Representative:
1.Knowledge of Operating System
2 Knowledge of personal computer equipment including desktop and laptop PC’s and associated peripheral equipment.
3.Experience in testing and correcting images loaded on desktop and laptop PCs
4.Experience in providing Level 2 support for both standard software and standard hardware.
5.Strong problem solving skills
6.Ability to effectively communicate with end users with all levels of technical competency.
7.Technical certifications including A+ (or equivalent) N+ and industry recognized certifications in MS Operating Systems.
8.Working hours 7am – 6pm (8 hour days), but split across 3 technicians to cover working hours.

Refresh and Install:
• Receive, test and deliver equipment
• Ensure that all equipment delivered to customer for which technician is responsible is properly acknowledged by customer has been received.
• Install equipment and provide end-user orientation
• Document asset management information
• Remove customer applications and data from retired equipment
• Pack retired equipment for return to customer leasing company
• Ensure that all equipment being returned to a vendor is acknowledged by customer has been returned.
• Reinstall user data and applications.
• Document all activities involved in refreshing and installing equipment.

Move and Upgrade:
• Disconnect equipment from the network
• Move equipment to new customer location
• Perform hardware upgrades to existing PCs (e.g. memory, disk drives, CPU, optional PC modules)
• Perform software upgrades to existing PCs
• Ensure equipment is operational and proper connectivity is established
• Document asset management information
• Transfer of local data between equipment
• Update knowledge-base and other documentation related to this service.
• Document all activities performed in moves and upgrades.

Desktop Support:
• Resolve PC software and hardware calls
• Change operating system or application configurations
• Provide backups of data.
• Provide end-users with a “hot swap” PC. Note: When feasible, the original hard drive will be installed in the “hot swap” PC to eliminate the need for application and data transfer.
• Respond to, research, and resolve PC software and hardware questions received from the Help Desk
• Escalate unresolved calls that are outside the scope to the designated customer support resource
• Document all activities performed in level 2 and other desktop functions.
• VIP support (~40 users)

Ad ID: 21481081

Posted by: Registered user | View all ads
Profile: Active since 05/2010

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Desktop / Field Tech * CCI0720 (Chicago)