Job Description The scope of work varies from L1 – L3 technical support for end-user, infrastructure, and cloud. Proactive work includes projects, administration and maintenance. The NOC/DevOps team works in a fast paced and dynamic environment. The ideal candidate should have the aptitude to manage multiple clients and tasks. Prioritization of work and time management is crucial. The candidate must also be generally excited about all things technology, exhibit outside-the-box thinking and have an approachable attitude and personality.Minimum RequirementsA minimum of 2+ years of relevant IT experience in professional service desk, Network Operations, or DevOps team is requiredGeneral Infrastructure knowledge – Servers, SANs, Firewall, Windows Server.General Network Architecture – Routers, Switches, Firewall, UTM, LAN/WAN.General Cloud knowledge – Microsoft Azure, O365, AWS, RackspaceExposure to and understanding of ITSM/ITIL and ticketing system a plusExposure to and understanding of RMM tools a plusExperience with Windows Server requiredExceptional verbal and written communication skillsExperience with Active Directory management requiredAbility to troubleshoot and resolve issues related to IT hardware requiredExceptional documentation skills and attention to detail for documentation (design documentation, processes/procedures, environment diagrams, etc.) are desiredAbility to understand and develop PowerShell based solutions is a plusExperience with virtualization solutions including Microsoft Hyper-V/SCVMM and VMware vSphere/vCenterRequired EducationBachelor's Degree in Computer Science, or at least 1+ year of equivalent experienceResponsibilitiesProvides professional, remote support in a fast-paced environmentProvide front line remote support for incoming requests and manages these requests in the Help Desk ticketing system as they progress towards resolution.NOC responsibilities includes triaging, alerting, and troubleshooting systems and applicationsIdentifies recurring problems, works with the team to identify the root cause, then plans and executes the necessary steps to eliminate possibility of reoccurrencesContribute to the KnowledgebaseConduct scheduled maintenance and patchingImplement, deploy, and migrate systems and applicationsTake part in the pager rotation to provide support coverage during non-business hours
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