Position Type: Full-TimeLocation: Lombard, ILJob Level: SeniorCompensation: Salary, BenefitsCompany CultureComputhink thrives on creativity, innovation and thinking outside the box, and we encourage (and love) new ideas and diverse perspectives. Our culture is built on working as a team, learning from each of our individual strengths, and working together to deliver the best software ever (more on that later). We succeed by setting clear goals and maintaining open communication – and we don’t do closed doors.Our ProductContentverse document and content management software helps companies worldwide become more organized and efficient. By doing this, we essentially free their employees of everyday hassles so they too, can have an environment where their team is happier, more productive, and has time left over to excel and make the most out of everyday life. That’s how we roll, and we love it.To be more specific, Contentverse streamlines employees’ everyday business processes by seamlessly connecting them and making all essential resources available in one easy-to-use document management system. It eliminates the frustration of filing and finding paperwork – instead, it makes organizing, searching, and sharing information a breeze. An office equipped with Contentverse produces less paper documents which also has a positive impact on the environment, improves efficiency, and increases security.What you’ll be doingProvide internal support for company network as well as in-depth product support to clients by resolving incoming inquiries. You will work under general supervision to research, document, and resolve internal support cases as well as customer support cases. This will include diagnostics, troubleshooting, debugging of complex database, operating system, and hardware issues as it relates to applications used internally as well as Contentverse. You will be responsible for creation of knowledge base articles for internal and external use. You will also serve as a technical resource to various teams and departments for a variety of assignments, including product training.Typically, you will…Support servers, desktop software and hardware, as well as the company network.Manage backups of company data (Veam), manage email accounts through Office 365, and support of phone systems.Manage company websites through FTP, SSH, and cloud hosting portals.Deploy virtual machines and servers though Windows Azure and AWS.Respond to customer product inquiries via telephone and emailBe responsible for software implementation, training, and supportResolve any customer concerns raised during installation, operation, maintenance, product application, or compatibility mattersTroubleshoot problems with software applications and recommend corrective actionRespond to daily client-centric activities with exceptional technical product knowledgeDocument customer information and recurring technical issues to support product quality programs and product developmentBe able to travel at least 10% of the timePerform other related duties as assignedWhat you need to be successful3+ years’ experience of Technical SupportExperience with Windows Server 2008, 2012, Windows 7, Windows 8, and Windows 10Experience with Veam backup solution.Knowledge of database engines: MS SQL 2008, 2012, and 2014; Oracle 11 GFamiliarity with IIS and Apache web serversFamiliarity with managing servers on Windows Azure and AWSUnderstanding of storage technologies such as RAID and SANExperience with virtualization products such as VMWARE ESXi and MS HypervisorExperience with Thin Client products such as Citrix and Windows Terminal Server.General understanding of WordPress backend, PHP, and MySQL helpful.Excellent listening and questioning skills combined with the ability to interact confidently with end-users to identify the problem and reach resolutionSolid problem solving and logical analytical capabilitiesEffective written and verbal communication along with exceptional interpersonal skillsSuperior organizational skillsAbility to work independently within established policies and guidelines as well as the ability to work well within a team oriented environmentMCSA, CDIA, or other Certifications a major plus
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