We are seeking qualified IT EXTROVERTS to join our growing team of certified experts! Our mission is to prime our Clients for progress and growth through expert IT consulting.We align our business objectives with those of our Clients to achieve:Successful growth or recovery with our expertise in IT TurnaroundStrategic IT Consulting that offers professional leadership on complex and challenging IT issuesNetwork Engineering that increases reliability and reduces cost of ownershipManaged Support Services that quickly resolve real time problems We are seeking a certified and experienced full-time Support Services Consultant to join our growing team.Job SummaryOur Support Services Consultant provides proactive administration / computer systems analysis and reactive user support requests. You consult with users to determine hardware, software, or system functional specifications and also monitor and evaluate client systems and networks. You possess enough technical knowledge to perform light process engineering.You have discretion in developing custom solutions to meet the Clients’ requirements. Decisions for courses of action on daily Client issues are also at your discretion, provided that the work is documented in accordance with both company policy and professional standards. You bring recommendations for courses of action in mission critical situations to management. Duties and Responsibilities 90% Support ServicesWork with clients to define needs and perform analysis to identify / develop systems solutions, both remotely and in the field.Staff help desk as scheduled and maintain the Support Services ticket queue.Follow ticket support and client communication protocol.Ad hoc involvement in rolling out large-scale projects, as requested by management.Document creation.10% Professional DevelopmentParticipate in company sponsored job related activities / training to further develop your skills.Ongoing growth and development of technical skills in line with the company’s technology formula to engineer and implement the most effective solutions for our clients.We proudly offer a competitive benefits package and personalized planning strategies to enhance your career path with our growing organization. Requirements MCSA Windows Server 2012 or MCSA Windows Server 2008 R2 certification (MANDATORY)Associate's Degree (Bachelor's Degree in Computer Science, Information Systems, or closely related field preferred)Ability to use Microsoft Office Suite (specifically Word, Excel, and Outlook) very effectively.Light duty administration and maintenance of server-class hardware, SMB firewall, Microsoft Server, and Office 365 platforms.Excellent analytical and reasoning skills.Able to explain benefits of technical solutions to Clients.Able to create effective Client-facing and internal process documentation.Takes initiative to resolve issues.Demonstrates excellent written and verbal communication skills.Demonstrates professionalism in all aspects dealing with Clients and staff.Consistently exhibits behaviors in line with our Core Values: Loyalty, Honesty, Hard Work, Innovation2+ years experience in support services. Valued Qualifications (not required)1+ years experience in field customer serviceAbility to use ticketing system effectively (e.g. Autotask, Connectwise)Implementation and management of: MS SharePoint, Cisco IOS, Apple Mac OS, CA ArcServe, Microsoft SQL, N-Able, MS ExchangeMS Exchange Server, ITIL, or Enterprise Support Desktop Technician 7 Certifications
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