In the past, you may have been known as a receptionist, front office administrator, client liaison, or director of first impression, but at North Shore Pediatric Therapy, we take pride in the role of our Family-Child Advocates. Are you looking for a rewarding and challenging position? Are you interested in working with a wide range of children, families, and therapists in an exciting multidisciplinary clinic where client care and parents’ peace of mind is paramount? Then North Shore Pediatric Therapy is the place for you! NSPT is currently accepting applications for a full-time FCA position in its clinic in Glenview, Illinois.
The family-child advocate’s role is to manage the client’s experience from beginning to end and beyond. This involves understanding clients’ needs and leveraging all of the benefits that the client can get from North Shore Pediatric Therapy.
NSPT provides a growth-oriented environment with many unique opportunities. NSPT is a multidisciplinary clinic bringing together speech, physical, occupational, and behavior therapists, behavior analysts, neuropsychologists, social workers, academic specialists, and nutritionists all under the same roof.
What will your job at NSPT entail? At NSPT, you will be able to:
• Know, and positively influence, the status of each and every client experience at North Shore Pediatric Therapy until every single client is highly satisfied
• Perform new client telephone intakes, scheduling, and rescheduling
• Send welcome letters and packages to new clients
• Follow up with prospective clients in an organized and timely manner
• Follow up with e-mail inquiries
• Send information to prospective clients
• Promote the multidisciplinary approach and manage cross-referrals
• Coordinate therapists’ schedules to accommodate clients’ needs
• Fax prescription requests to referring physicians
• Provide clients with a tour of the clinic upon their first visit
• Determine over time which services would be helpful to potential clients (“clinical detective work”)
• Maintain collaboration and communication with all stakeholders
• Oversee the upkeep of physical facilities
• Develop your leadership skills within NSPT, and participate in projects and outreach opportunities in the community
• Develop new roles within our growing organization
Interested in working with us? Now you just need to make sure you meet our qualifications. You must:
• Be a real team player
• Have a positive “can do” attitude
• Be empathetic and compassionate
• Exhibit confidence in speaking with clients
• Respond quickly to e-mails and telephone calls
• Be able to troubleshoot with clients or therapists
• Have excellent written and verbal communication skills
• Have excellent time management and organization skills
• Have the ability to work independently and collaboratively
• Have computer proficiency, especially with Microsoft Office
• Have the potential to learn our practice management system
• Have the ability to make people feel comfortable speaking to you
• Have the ability to handle multiple requests from multiple people
• Follow through on all tasks to completion with attention to detail
• Be prepared to work hours beyond the “normal” workweek to attend evening meetings or training sessions, as required
If you have these qualities, then you may be a perfect fit for us! If you are interested, please apply at our website: http://info.nspt4kids.com/careers/career-listings/.
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