We are looking for a Title/Abstractor Assistant to assist the Title Researchers at a busy Title company in Syracuse, NY. This is a 12-month contract, but it could turn out to be shorter or longer. The Abstractor Assistant is responsible for assisting the Title Researchers in the production of title products, inclusive of setting up new orders, ordering and sending out tax certificates, and assisting in product revisions. The Abstractor Assistant is also responsible for helping internal and external customers/clients in the maintenance of those products. Requires a year of experience.Essential Duties and ResponsibilitiesAssist and work directly with title researchers in the production of professional, error free and timely title insurance products.This position will also include the production of abstracts of title and recording of land records at the Courthouse.There will be deliveries/pickups within a three to four block area which will be done by walking.The product must be as error free as is possible. The title assistant should strive for 100% accuracy 100% of the time.Answer the phone calls and emails directed to their department and to field those calls either by helpingthe client directly or by directing the call to an examiner or title officer. The call may require further research by the title assistant in order to assist the client.Provide outstanding customer service at all times to our internal and external clients.Assist as needed and any other projects, tasks and/or duties as assigned.Education/ExperienceMinimum 1 year experience in an office or Title type industry, involving client interaction.Position requires knowledge of Microsoft Word and Windows based programs.High School diploma or GED equivalent is required.Knowledge/Skills/AbilitiesMust be detail oriented and possess the ability to be flexible.Must be familiar with the usage of various office equipment such as fax and copy machines.Must possess computer skills.Physical DemandsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Employee is required to talk and hear, and use hands to finger keyboard, telephone and handle other objects.The employee is frequently required to walk, sit and reach with hands and arms.Vision required for this job includes close vision (clear vision within 20 inches).Employee will be required to walk between the main office and courthouse, and will be required to make deliveries within a three to four blockradius in Downtown Syracuse.CompetenciesCommunicationWritten and verbal skillsListening/respondingInformation sharingCustomer ServiceIdentifying the clients viewpoint and needsProjecting a positive company imageGaining trustComplaint and problem resolutionTimely and effective responsivenessTeamworkFlexibilityCooperationBuilding/fostering teamworkKnowledgeTechnological skillsProduct/service knowledge
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