Large Western Chicago Suburb Import Dealer is looking for a qualified Fixed Operations Manager to oversee our Service & Parts departments. The Fixed Operations Manager will be responsible for the reputation, efficiency and profitability of both the Service & Parts departments. The duties of the fixed operations manager include but are not limited to:· Preparing an annual operating budget, goals and objectives for each department and monitoring the departments’ performance.· Take ownership for the hiring and training of all associates of the service, parts and body shop for the service, parts and body departments.· Working with advisors, technicians as well as other department managers to improve profitability and efficiency.· Creating and maintaining a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.· Working directly with customers and clerks to administer warranty claims, as well as understanding and applying warranty guidelines.· Creating dealership service and pricing policies for approval by the General Manager.· Ensuring that service repairs are performed efficiently and correctly by conducting spot checks on jobs. Candidates must possess effective communication skills to work with customers, employees and vendors. The ability to maintain the profitability of each department while controlling expenses and maintaining customer satisfaction. Understanding and knowledge of the federal, state, and local regulations that affect their operations. The Ideal candidate will have: A stable background with verifiable performance as a Service Manager or Director.Honda or Toyota experience in a high volume store is required.Strong leadership and organizational skills. We offer competitive pay plans plus benefits:401K w/ company matchMedical & Dental insurance
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