Reservationist / DispatcherThe Reservationist / Dispatcher assures all routes are filled as assigned and bus operators are provided with timely instructions and responses to requests for operational information throughout the day. This position also responds to customer and team inquiries. We hire individuals who make safety and customer service their top priorities. If you have the drive, confidence, and determination to succeed, First Transit is looking for you!At First Transit, we are proud to offer:Tremendous career advancement opportunities due to a strong presence across North America.A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings planA great work environment.Reservationist / Dispatcher Responsibilities:Works at the client dispatch center working directly with the client dispatch to help maintain customer schedules, resolve service issues, and provide excellent customer service Responds to customer inquiries and needs in a timely manner. Serves as intake person for customer complaints/commendations and sells bus passesProcesses route openings, insertions, extensions and issue resolutionsSchedules alternative rides for passengersUses computer system to retrieve scheduled information. Uses reference material to quickly and accurately determine the best method to assist client.Provides excellent customer service to passengersCompletes a variety of daily reports and clerical dutiesAnswers and directs business calls to appropriate personnelResolves problems by working with our client's Reservationist / DispatchersProvides bus schedule information to phone-in customersReservationist / Dispatcher Experience & Skills:1 year of dispatch or scheduling experienceExcellent phone demeanor and customer service skillsAbility to work independentlyExcellent verbal, interpersonal, judgment and problem solving abilitiesHas customer service experienceBecome a part of our team - Apply today!First Transit is a leading provider of transportation contract and management services, moving more than 350 million passengers annually. First Transit employs more than 19,000 dedicated transit professionals through fixed route, paratransit and shuttle services at more than 300 locations in the US, Canada, Puerto Rico and Panama. With a dedication to safety and outstanding customer service, First Transit sets itself apart from other providers in the industry. First Transit is an Equal Opportunity Employer.
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